A better first conversation.

The right questions turn a list of names into a useful shortlist. Start with your pet’s routine, not the provider’s most popular package.

Write a one-minute brief

Note the type of care, your suburb, preferred dates and the animal’s needs. A shy indoor cat and an energetic adolescent dog require different conversations. Include anything that changes handling, transport or time alone. You do not need to disclose your home access details at the first enquiry.

Nine things worth asking

1. Who does the care? Will it be the person you meet, a rotating team or a substitute?
2. What is the exact service? Clarify visit length, travel time, overnight presence and any gaps.
3. Is my suburb covered? Check the actual pickup or travel boundary, not just a regional label.
4. How is suitability assessed? Ask about a meet-and-greet, trial session or introduction.
5. What happens if plans change? Agree on backup cover, cancellation terms and late collection.
6. How are problems handled? Ask how you will be contacted and how veterinary help is arranged.
7. What evidence can I check? Request relevant insurance and qualifications rather than assuming them.
8. What is the total cost? Ask about weekend, public-holiday, pickup and extra-pet charges.
9. What will I hear afterwards? Agree on a simple update and how concerns will be raised.

Make the comparison fair

Compare the same dates, number of pets and service length. A cheaper visit may cover less time. A provider who declines an unsuitable arrangement may be giving you useful information. Save two or three options, then speak directly with each one.